What is a broadband or high-speed Internet connection?
Broadband access and high-speed Internet access mean the same thing. Both refer to continuous Internet connections with speeds much faster than dial-up. There are several types of broadband or high-speed connections - cable modem and DSL are the most common. You need to use a broadband connection to experience consistently high quality calls. If you are getting speeds of 90 Kbps or better your broadband connection is fast enough. Dial-up Internet service is not supported.

What is VoIP?
VoIP (or Voice over Internet Protocol) is a new way to make and receive telephone calls. You use your high speed Internet connection (either DSL or cable) instead of a regular phone line. CordiaLT converts voice signals to data and sends it through your high-speed Internet connection, just like email. Calls ring on the other end - even if you are calling someone with a regular phone–and sound just like regular phone calls.

The big advantage with VoIP is that all your calls cost less and you get more features without paying extra. Compared to regular phone lines, VoIP technology and the Internet are cheaper and more efficient for transporting phone calls and delivering features.

How does VoIP work?
Bankai takes voice signals from your standard corded or cordless touchtone phone and converts them to data, using a special device called a Phone Adapter. Calls are then sent over your high speed DSL or cable connection to the Internet. If both you and another person have Bankai service, calls to each other are free because they only go over the Internet. If you are calling someone (or someone is calling you) and they only have a regular phone line you will still save money. Calls will go over the Internet, but Bankai will make sure they connect with regular phone lines seamlessly. You will not know the difference.

What are the advantages of using VoIP?
The main advantages to using VoIP is that calls cost less and users get time and money-saving features without paying extra. With VoIP, calls are routed over the Internet, avoiding a significant portion of regulated costs associated with the public telephone network. With the public telephone network, special circuits are reserved and used just for phone calls. With today's technology, VoIP networks use the Internet as a more efficient and effective way to transport calls and deliver features. VoIP networks are cheaper to build and operate. There is no tradeoff in quality, and users save money.

Why is VoIP getting so much publicity?
Because it is inexpensive, and the quality is better than ever. You will not find any traditional calling plans that meet these rates. Calls within the network – that is from one Bankai customer to another - are free. Also, you will not pay extra for features that help you save time and money.

Which do you recommend, DSL or Cable Modem?
Customers can use either one. Generally, cable is faster than DSL, however with cable you may have to install additional outlets in your house. DSL uses already installed telephone jacks. DSL is a dedicated connection–you do not share the bandwidth. With cable, you share bandwidth with other homes in your neighborhood. Throughput may slow down, depending on how many users are online at the same time.

How does it sound?
The quality is excellent. You should not notice a difference from your regular phone service.

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Why Bankai?
We have developed large global network, covering each country in the world. Bankai has a dynamically managed network; originating, transporting and terminating voice traffic. High Quality of Service (QoS) is achieved in every segment of our network by using best technology and applications available today. Network maintenance and controlling of quality of service is monitored 24 hours per day, seven days per week.

Through our extensive network of worldwide partners we can offer you very competitive prices and high quality of service for most of the world's markets. As the matter of fact we can offer you a whole scale of available routes for most of those, so that you can choose right balance of price and quality, one that best suits your needs.